Terms and Condition of use

Products order

The orders can be carried out online in the shop section. All prices quoted include VAT.

If your country is not in the list, you can order by e-mail at info@parcopiccolo.it. In this case the mode of payment is the bank transfer. Our staff will be at your disposal for any information

Payments

Our e-commerce accept payments by bank transfer and with all the credit cards accepted by paypal circuit. For example you can use credit cards and rechargeable cards of Mastercard, Visa, Visa Electron / Postepay, Maestro, American Express, Discover, Aura, as well as payments made by Paypal account.

On this e-commerce buyers safety is 100% guaranteed. The data acquisition relating to credit card are handled in complete safety from paypal with secure transactions that, in the time of data relating to credit card, do not allow either to www.parcopiccolo.it nor others to have access to the information you type.

Shipping and returns

The shipping company is the Italian GLS. The shipping charges are payed by the customer. The shipping charges depend on the total weight of the shipment and are indicated at the time of order confirmation. We advise you to group your items in just one order. We can not group two distinct orders placed separately, so the shipping costs will be charged for each of them.

Shipments abroad are agreed by prior arrangement by email.

The parcels are generally sent within two days from the payment receipt and they are shipped via GLS shipping company.

Delivery

Deliveries are made by express courier at the address indicated in the order. In Italy the delivery takes place within 24/48 hours of the order being place (about two days) , excluding circumstances. Abroad it takes place generally within three or four days.

In case of damaged shipment

If you receive visibly damaged packages (broken packaging or visibly stained by oil leakage from any broken bottles), check them at the time of delivery in the presence of the shipping man and then you can do the following:

If some package is damaged, return it to the sender signing the goods return note "with reserve". It will then be our care to return damaged packages and send them to you again.

All these shipping charges are completely at our expense.

Products unavailability

If the ordered products should be temporarily unavailable, we will promptly inform you, agreeing about the delivery of what is available.

Orders cancellation

To cancel orders promptly contact customer service by email info@parcopiccolo.it

The right of withdrawal

Pursuant to Legislative Decree. N. 21 / 2014, about distance contracts concluded between a supplier and a consumer, concerning an amount equal to or greater than 50,00 euro, the customer is entitled to cancel the contract and at his own expense return goods within 14 days of receipt by sending a registered letter to: Tenute Parco Piccolo, C. da Furchi SP 34 72012 Carovigno (Brindisi) Italy. This communication can be anticipated by e-mail to info@parcopiccolo.it. The refund will be made within 15 days from the withdrawal  and at the same time not before the receipt of the returned goods or the demonstration by the customer to have shipped them.

The right of withdrawal can not be applied to those sealed products that, for reasons of hygiene and perfect preservation of the product itself, can not be returned if opened after delivery.

Billing

The billing will be contextual to the delivery of the order or alternatively invoices concerning your purchases will be sent by e-mail within 7 days from the order delivery. So it is important that all customers type correctly their own tax code or VAT number or both in cases of Individual Companies.

DISCLOSURE PURSUANT TO ART. 7 LEGISLATIVE DECREE 196 / 2003

Art. 7 - Right of access to personal data and other rights

  1. You have the right to obtain confirmation of the existence or not of personal data concerning you, even if not yet recorded, and their communication in intelligible form.
  2. You have the right to obtain information about:

a) the origin of personal data;

b) the purposes and methods of treatment;

c) the applied logic in case of processing with the aid of electronic instruments;

d) the identity of the owner, manager and the representative appointed under article 5, 2 paragraph;

e) subjects or categories of persons to whom the data may be communicated or who can learn about them as appointed representative in the State, managers or agents.

      3. You have the right to obtain:

a) updating, rectification or, when interested, integration of data;

b) the cancellation, anonymization or blocking of data processed unlawfully, including data whose retention is unnecessary for the purposes for which the data were collected or subsequently processed;

c) certification that the operations in letters a) and b) have been notified, also as regards their content, to those to whom the data were communicated or disclosed, except if this requirement It proves impossible or involves a manifestly disproportionate to the protected right

  1. You have the right to object, in whole or in part:

a) for legitimate reasons the processing of personal data, pertinent for collection purposes;

b) to the processing of personal data for purposes of sending advertising materials or direct selling or for carrying out market research or commercial communication.

USE OF COOKIES

This website uses Google Analytics, a web analytics service provided by Google, Inc. ( "Google"). Google Analytics uses "cookies", which are text files that are placed on your computer to help the website analyze how users use the site. The information generated by the cookie about your use of the website by you (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties unless required by law or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Customer service

You can ask any other information writing to info@parcopiccolo.it 

 


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